Which statement about the 'optimize and automate' guiding principle is CORRECT?
Which statement about the 'optimize and automate' guiding principle is CORRECT?
The correct statement about the 'optimize and automate' guiding principle is that automation frees human resources for more complex activities. The principle emphasizes that tasks should first be optimized for efficiency before being automated. Once routine tasks are automated, human resources can be redeployed to focus on more complex and value-adding activities that require human judgment and creativity. This helps organizations scale up operations while maintaining quality and freeing up human potential for strategic initiatives, rather than eliminating the need for human intervention entirely.
Tasks should be optimized before automating and not activities. Correct ans is D.
The 'optimize and automate' guiding principle in ITIL 4 suggests that you should optimize the efficiency of processes and procedures before looking to automate them. Automation should be used to handle routine tasks, which then frees up human resources to focus on more complex activities that require human judgment and creativity.
Answer is D. Technology can help organizations to scale up and take on frequent and repetitive tasks, allowing human resources to be used for more complex decision-making. However, technology should not always be relied upon without the capability of human intervention.
D is correct.
It is not C. 4.3.7 Optimize and Automate: "However, technology should not always be relied upon without the capability of human intervention, as automation for automation's sake can increase costs and reduce organizational robustness and resilience."
D is the correct answer
D is the correct answer.
C is very questionable when chosen as the answer. D should be the correct answer
D is correct answer, Technology doesn’t eliminate human interventions, humans work to build, enable and run technology
C is completely off. Technology reduces the need for human intervention; it certainly does not eliminate it. D is the answer.
I also picked D however I think the justification to C comes from 4.3.7.2 : Automation typically refers to the use of technology to perform a step or series of steps correctly and consistently with limited or no human intervention https://www.examtopics.com/exams/itil/itilfnd-v4/view/10/
D for sure.
Answer is D
D makes more sense
C is not only wrong its untrue. Its D.
D is correct
D is correct