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ITILFND V4 Exam - Question 346


Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity and threat) analysis and balanced scorecard review, in order to meet their needs?

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Correct Answer: B

Continual improvement is a practice that emphasizes the ongoing enhancement of services, processes, and organizational capabilities. Developing competencies in methodologies and techniques, such as SWOT analysis and balanced scorecard review, is crucial for identifying areas of improvement, making informed decisions, and implementing effective changes. This aligns with the principles of continual improvement, which focuses on assessing and improving the current state to meet organizational needs more effectively.

Discussion

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Oo_CcOption: B
Nov 20, 2023

The answer is B, Reference: 5.1.2 "When assessing the current state, there are many techniques that can be employed, such as a strength, weakness, opportunity, and threat (SWOT) analysis, a balanced scorecard review, internal and external assessments and audits, or perhaps even a combination of several techniques. Organizations should develop competencies in methodologies and techniques that will meet their needs. "

Portland34
Nov 8, 2023

The questions in different exams are stated in the comments. The questions in the comments for this exam are not specified. Why could it be?

RogercamposOption: B
Apr 7, 2024

Is B in the head, advanced techniques cycle management it estabished changes in continuous, good luck in this exam ITILV4 for everyone