Which is included in the purpose of the 'service level management' practice?
Which is included in the purpose of the 'service level management' practice?
The purpose of the 'service level management' practice is to set clear business-based targets for service levels. This allows organizations to assess, monitor, and manage the delivery of services against these targets, ensuring that services meet the agreed-upon standards and performance requirements.
A. To maximize the number of successful service and product changes = change enablement B. To ensure accurate information about the configuration of services is available = service configuration management C. To set clear business-based targets for service levels = service level D. To ensure that suppliers and their performance are managed appropriately = supplier management
C is right. The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets
Repeated question #144
C is correct.
correct answer is C