Which statement about the 'incident management' practice is CORRECT?
Which statement about the 'incident management' practice is CORRECT?
The correct statement about the 'incident management' practice is that it resolves the highest impact incidents first. Incident management ensures that incidents with the highest potential impact on the business are prioritized and addressed promptly to minimize disruption and maintain service quality for critical operations.
Ensure incidents with highest business impact are resolved first.
D - correct.
Ans: D
D is correct.
Why isn't B also correct?
Changes to resolve incidents are authorized through the Change Authority. The Change Authority is responsible for evaluating, prioritizing, and approving or rejecting requests for changes to services or service components. The Change Authority is typically made up of a group of people who have the authority and expertise to make decisions about changes. This can include members of the service desk, technical support staff, service owners, and business representatives. When a request for a change is submitted to the Change Authority, it is evaluated based on its potential impact on the business and the service. The Change Authority will review the request and determine whether the proposed change is necessary, feasible, and cost-effective. If the Change Authority approves the change, it will be scheduled and implemented according to established change management processes. If the Change Authority rejects the change, the requester will be notified and provided with an explanation for the rejection.
Why isn't A also correct?