Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 16

Which statement about 'continual improvement' is CORRECT?

    Correct Answer: D

    Everyone in the organization is responsible for some aspects of 'continual improvement'. Continual improvement is an ongoing effort to enhance services, processes, or products. It requires the involvement and active participation of all members of an organization to ensure sustained and comprehensive progress. This approach leverages diverse perspectives and skills throughout the organization, fostering a culture of continuous enhancement and innovation.

Discussion
_eljOption: D

Ref. 5.1.2 Continual improvement is everyone’s responsibility. Although there may be a group of staff members who focus on this work full-time, it is critical that everyone in the organization understands that active participation in continual improvement activities is a core part of their job.

LeintjeOption: D

D. "Continual Improvement is a recurring organizational activity performed at all levels to ensure that an organization's performance continually meets stakeholders' expectations."

bigpete975Option: D

D is correct.

Ana_MCMOption: D

answer D

kevinivekOption: D

D for sure