Which practice provides users with a way to get various requests arranged, explained and coordinated?
Which practice provides users with a way to get various requests arranged, explained and coordinated?
The service desk practice provides users with a way to get various requests arranged, explained, and coordinated. The service desk acts as a single point of contact for users to ensure effective communication and handling of incidents, service requests, and other matters related to IT services. It is designed to assist with a wide range of activities, and its role extends beyond addressing technical issues to facilitating user requests and ensuring smooth service operations.
Answer D - Service Desk Explanation: 5.2.14 With increased automation and the gradual removal of technical debt, the focus of the service desk is to provide support for ‘people and business’ rather than simply technical issues. Service desks are increasingly being used to get various matters arranged, explained, and coordinated, rather than just to get broken technology fixed, and the service desk has become a vital part of any service operation.
service desk = requests arranged, explained and coordinated
D is right
D is correct.