Which practice is MOST likely to benefit from the use of chatbots?
Which practice is MOST likely to benefit from the use of chatbots?
Service desks are the practice most likely to benefit from the use of chatbots. Chatbots can automate repetitive tasks, provide quick resolutions to standard queries, and offer 24/7 service, significantly enhancing efficiency and customer experience. By reducing the workload of human agents, chatbots enable the service desk to focus on more complex issues that require human intervention.
D 5.2.14 Service desk With increased automation, AI, robotic process automation (RPA), and chatbots, service desks are moving to provide more self-service logging and resolution directly via online portals and mobile applications. The impact on service desks is reduced phone contact, less low-level work, and a greater ability to focus on excellent CX when personal contact is needed.
Had to take ITIL 4 Foundation exam per employment requirement. This site helped me to get everything right. I got 100 on the exam after 3 days study. I mainly used Value Insights @Youtube and this site. Good luck everyone
Correct answer is D