ITILFND V4 Exam QuestionsBrowse all questions from this exam

ITILFND V4 Exam - Question 253


What is a problem that has been analyzed but has not been resolved?

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Correct Answer: C

A known error is defined as a problem that has been analyzed but has not been resolved. This means that the issue is identified and understood, but a permanent fix has not yet been implemented. This distinguishes it from other terms like 'workaround', 'incident', or 'risk' that relate to different stages or aspects of problem management.

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kaixinOption: C
Mar 10, 2024

Correct Answer: C A known error is ”A problem that has been analyzed but has not been resolved". Ref 5.2.8