Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 253

What is a problem that has been analyzed but has not been resolved?

    Correct Answer: C

    A known error is defined as a problem that has been analyzed but has not been resolved. This means that the issue is identified and understood, but a permanent fix has not yet been implemented. This distinguishes it from other terms like 'workaround', 'incident', or 'risk' that relate to different stages or aspects of problem management.

Discussion
kaixinOption: C

Correct Answer: C A known error is ”A problem that has been analyzed but has not been resolved". Ref 5.2.8