Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 79

Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

    Correct Answer: B

    The guiding principle 'Think and work holistically' is primarily concerned with end-to-end service delivery. This principle emphasizes understanding and integrating all parts of the organization to ensure that services are delivered seamlessly from start to finish. It requires a comprehensive view of how different elements within the organization interact and impact each other, ensuring that demand is captured and translated into outcomes effectively.

Discussion
chunrixOption: B

B. 4.3.5 Taking a holistic approach to service management includes establishing an understanding of how all the parts of an organization work together in an integrated way. It requires end-to-end visibility of how demand is captured and translated into outcomes. In a complex system, the alteration of one element can impact others and, where possible, these impacts need to be identified, analysed and planned for.

ChazeryOption: D

Correct, it requires end to end visibility of how demand is captured n translated into outcomes

LycosaOption: B

Correct. It requires end-to-end visibility into how demand is captured and translated into results.

IELOPESOption: D

Correct. It requires end-to-end visibility into how demand is captured and translated into results.