Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?
The service value system (SVS) includes configuring components and activities to facilitate outcomes for stakeholders. The SVS describes how all the components and activities of the organization work together as a system to enable value creation. This involves integrating and coordinating activities, practices, teams, authorities, responsibilities, and other resources to effectively respond to changing circumstances, thereby achieving outcomes that provide value to stakeholders.
C is the right one. 4.1 The ITIL SVS describes how all the components and activities of the organization work together as a system to enable value creation. These components and activities, together with the organization’s resources, can be configured and reconfigured in multiple combinations in a flexible way as circumstances change, but this requires the integration and coordination of activities, practices, teams, authorities and responsibilities, and all parties to be truly effective.
C: The Service Value System is the key foundation of ITIL 4. The ITIL SVS and ITIL 4 practices describe how the overall components and activities of the organization collaborate and perform together as a system to generate value.
C is correct. "configuring components" are the keywords for SVS definition
Service value system = components and activities