Which of the four dimensions contributes MOST to defining activities needed to deliver services?
Which of the four dimensions contributes MOST to defining activities needed to deliver services?
The dimension that contributes most to defining the activities needed to deliver services is Value Streams and Processes. This dimension focuses on the detailed steps and workflows that are essential for carrying out activities related to service delivery. It encompasses the processes, controls, and procedures necessary to achieve organizational goals and deliver value efficiently. By focusing on value streams and processes, an organization can ensure that every activity is aligned with its objectives and contributes to the effective delivery of services.
I will go for C. The key words of this question is "defining activities", not "delivery services".
3.4 from Axelos The fourth dimension of service management is value streams and processes. Like the other dimensions, this dimension is applicable to both the SVS in general, and to specific products and services. In both contexts it defines the activities, workflows, controls, and procedures needed to achieve agreed objectives.
activities needed to deliver services
D is the correct answer Information and technology helps with delivering services
The dimension that contributes most to defining the activities needed to deliver services is **C. Value streams and processes**¹⁵. This dimension is applicable to both the Service Value System (SVS) in general, and to specific products and services. It defines the activities, workflows, controls, and procedures needed to achieve agreed objectives¹. It focuses on what activities the organization undertakes and how they are organized, as well as how the organization ensures that it is enabling value creation for all stakeholders efficiently and effectively¹. So, the correct answer is **C. Value streams and processes**.