Which statement about the automation of service requests is CORRECT?
Which statement about the automation of service requests is CORRECT?
Service requests and their fulfilment should be automated as much as possible in order to increase efficiency, reduce human error, and ensure a consistent level of service. Automating service requests frees up service desk staff to focus on more complex issues and can lead to faster resolution times for common requests.
5.2.16 - service request mgmt - Service requests and their fulfilment should be standardized and automated to the greatest degree possible.
B is Correct
B is correct.
correct answer is B
B. As solicitações de serviço e seu atendimento devem ser automatizados o máximo possível
correct answer is B