Which is the FIRST action when optimizing a service?
Which is the FIRST action when optimizing a service?
The first action when optimizing a service is to assess the current state. This involves understanding the existing conditions, resources, and performance metrics of the service before any improvements or changes can be planned or implemented. Without knowing the current state, it is impossible to make informed decisions about what needs optimization or how to proceed effectively.
Answer is B 4.3.7.1 ... the path to optimization follows these high-level steps: - Understand and agree the context in which the proposed optimization exists - Assess the current state of the proposed optimization - Agree what the future state and priorities of the organization should be, focusing on simplification and value - Ensure the optimization has the appropriate level of stakeholder engagement and commitment - Execute the improvements in an iterative way - Continually monitor the impact of optimization
Why not A?
I think option A is step 2 of the process.
B should be: Understand and accept optimalization context