What is the purpose of the 'monitoring and event management' practice?
What is the purpose of the 'monitoring and event management' practice?
The purpose of the 'monitoring and event management' practice is to systematically observe services and service components. This involves keeping track of their performance and any changes in their state to ensure that everything operates as expected and to identify any issues early.
A. To restore normal service operation as quickly as possible = Incident Management B. To manage workarounds and known errors = Problem management C. To capture demand for incident resolution and service requests = Service Desk D. To systematically observe services and service components = Monitoring and Event Management
D Under 5.2.7, The purpose of the monitoring and event management practice is to systematically observe services and service components, and record and report selected changes of state identified as events.
Should the answer not be C?
"Key message: Purpose of the monitoring and event management practice is to systematically observe services and service components, and record and report selected changes of state identified as events."
monitoring = observe
D is correct.
D correct