In which step of the 'continual improvement model' is an improvement plan implemented?
In which step of the 'continual improvement model' is an improvement plan implemented?
The step 'Take action' is where the improvement plan is implemented. In the continual improvement model, this step involves executing the defined plan and putting the proposed improvements into practice.
1. What is the vision -> Business mission, vision goals and objectives 2. Where are we now -> Perform baseline assessments (knowing the start point) 3. where do we want to be -> Define measurable targets (knowing end point) 4. How do we get there -> Define the improvement plan 5. take action -> execute improvement plan 6. Did we get there -> evaluate metrics and KPIs -> How do we keep the moment going?
it is trick question and is not about PLAN or how to Plan or when to plan. It is about when to implement a plan! So the ans is C. See the logic from ITIL V4: 4.6.1.4 Step 4: How do we get there? a plan for addressing the challenges of the initiative can be created. The plan for Step 4 can be a straightforward and direct route to completing a single simple improvement, or it may be more involved. 4.6.1.5 Step 5: Take action: In Step 5 the plan for the improvement is acted upon. This could involve a traditional waterfall-style approach, but it could be more appropriate to follow an Agile approach by experimenting, iterating, changing directions, or even going back to previous steps.
Answer is C Take action = execute improvement actions Did we get there = evaluate metrics and KPIs I think the tricky part of this question is the word "Implemented" because it is past tense.
C is correct.
C -Take action Absolutely correct
How do we get there? This step focuses on defining the required action to be taken to improve the target set by “where do we want to be” step For example: defining the approach / plan for achieving the 85% for customer satisfaction by considering all the factors which are required to achieve 85% Take action: This step focuses on executing the proposed plan from step “how do we get there” and implementing all those actions planned. For example, implementing the plan defined to achieve 85% customer satisfaction
La respuesta es la la C. paso 5: tomar acción En este paso, se actúa sobre el plan de mejora. Las prácticas de ITIL
Interesting. the only step that is not a question.
C- Take Action - Take Action for Improvement
A is correct.
correct answer is C
C is correct.
Why not B? How do we get there? - execute improvements actions
plan implement, is execute , not a plan
which is correct answer? is it Take action or did we get there?
Take action as the "implemented" is past tense, you can think "what is the next step ?" but in fact, you're still in step "take action". tricky for me too