Which practice recommends the use of event-based surveys to gather feedback from customers?
Which practice recommends the use of event-based surveys to gather feedback from customers?
Service level management recommends the use of event-based surveys to gather feedback from customers. This practice focuses on managing and improving the quality of services delivered to customers, which often includes capturing their experiences through surveys following specific events or interactions to gather actionable feedback.
5.2.15.1 Service level agreements Surveys These can be from immediate feedback such as follow-up questions to incidents, or from more reflective periodic surveys that gauge feedback on the overall service experience. Both are event-based.
Thank you team...this is the 2nd certification I did with your help after CBAP and I cleared with 83%....I will continue my relationship with you :)