Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 195

Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.

Which guiding principle recommends that the unnecessary work should be eliminated?

    Correct Answer: A

    The guiding principle 'Keep it simple and practical' recommends that unnecessary work should be eliminated. This principle emphasizes focusing on the simple tasks that create value and getting rid of complex processes that do not contribute to the value for the organization or its customers.

Discussion
ARYMBSOption: A

Keet it simple and practical focuses on "Waste".

concepcionzOption: A

Think and work holistically: It may be easier to think about your bit of the work in isolation, but this results in poor practice. There’s little point in one part of your organization working faster or more efficiently if this puts a strain on some other part of the organization. You need to think about how the work you do contributes to the overall creation of value. This way you can make decisions that benefit everyone. Keep it simple and practical: Focus on the simple things that create value, rather than on following complex processes just because they have been in use for a long time. Ask why complex steps exist and unless there is a solid, current reason, stop doing them. Use the minimum number of steps that you need and don’t do anything that isn’t creating value for one of your stakeholders.

ITILMPT

Why not B?

OURAOURAOption: A

A is correct: