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Question 78

What is the definition of a known error?

    Correct Answer: C

    A known error is defined as a problem that has been analyzed and remains unresolved. This reflects an understanding that the underlying issue has been investigated, but no permanent fix or solution has yet been implemented. This distinguishes it from an incident, which is an unplanned interruption to a service, and a problem, which is the cause or potential cause of one or more incidents. Events, on the other hand, are changes of state that hold significance for the management of services or configuration items.

Discussion
heerowiindOption: C

A. An unplanned interruption to a service, or reduction in the quality of a service = incident B. A cause, or potential cause, of one or more incident = problem C. A problem that has been analyzed and has not been resolved = known error D. Any change of state that has significance for the management of a service or other configuration item (CI) = event

Alpha9Option: C

B is the definition of an Error C is the definition of a Known Error

halim80

No, B is problem

OmLeTzBooMOption: C

C is the answer

FijiindioOption: C

c is the answer

katkatkatOption: C

It's C. A known error is defined as a problem that has been analyzed but not resolved

certgreedOption: C

correct answer is C

El_Capitan

"Many problem management activities rely on the knowledge and experience of staff, rather than on following detailed procedures. People responsible for diagnosing problems often need the ability to understand complex systems, and to think about how different failures might have occurred. Developing this combination of analytical and creative ability requires mentoring and time, as well as suitable training."

El_Capitan

Answer is D...

El_Capitan

Whoops - Question 168 (disregard)

HarrysaOption: B

B is a problem why is this even being mentioned as an answer? honestly

bigpete975Option: C

C is correct.

mrvitamilksOption: B

i think b

chmielo

B is a definition of a problem. C is a known error

KidCastaldo

NOT B. Clearly everyone else here agrees with correct answer "C" Known Error

Apurv_AU

Yes, i.e. why when you log a Problem Record as next step you also log a Known Error Record in KEDB until issue is not resolved so that if such incidents occur the SD can look up KEDB and deploy recommended workaround for the Known Error Hope that explains better