A user contacts the service desk to ask how they can create a report.
Which practice is MOST LIKELY to contribute to resolving this issue?
A user contacts the service desk to ask how they can create a report.
Which practice is MOST LIKELY to contribute to resolving this issue?
Service request management is the practice that handles requests from users seeking assistance, information, or access to services. When a user contacts the service desk to ask how they can create a report, this would typically be managed under service request management, which deals with routine requests and ensures that user needs are met efficiently.
C) Service request management