What is defined as a change of state that has significance for the management of an IT service?
What is defined as a change of state that has significance for the management of an IT service?
A change of state that has significance for the management of an IT service is defined as an event. An event can be any change in the status of a Configuration Item (CI) or an IT service that has implications for the way the service is managed. This is in line with standard IT service management definitions.
Incident: an unplanned interruption to a service or a reduction in the quality of a service Problem: A cause, or potential cause, of prior, current, or future incidents Event: “An event can be defined as any change of state that has significance for the management of a Configuration Item (CI) or IT service. Events are typically recognized through notifications created by an IT service, CI, or monitoring tool.” (correct answer) Known Error: a problem that has been analyzed but has not yet been resolved
Great outline! Thanks!
A "change of state that has significance for the management of an IT service" is known as an "event" in the context of IT service management. The Answer is correct. A
Event is the correct ans