What is a configuration item?
What is a configuration item?
A configuration item is any component that needs to be managed in order to deliver an IT service. This definition aligns with managing components effectively to ensure the delivery and maintenance of IT services.
A. Any financially valuable component that can contribute to the delivery of an IT product or service = IT asset B. Any change of state that has significance for the management of a service = event C. Any component that needs to be managed in order to deliver an IT service = configuration item D. A problem that has been analyzed but has not been resolved = known error