Which practice helps to ensure that the services delivered to customers are aligned with their needs?
Which practice helps to ensure that the services delivered to customers are aligned with their needs?
Service level management is a practice in IT service management that ensures that the services delivered to customers are aligned with their needs and expectations. This is achieved by defining, agreeing on, monitoring, and reporting on service levels and targets. By managing service levels and establishing clear agreements on what the service entails, organizations can better understand and meet customer requirements, making Service Level Management a critical component in delivering customer-centric services.
The practice of Service Level Management (SLM) gives assurance to the service consumer that a provider will deliver a level of service that meets their needs
A is correct.
definitely A; SLAs are being agreed in the SLM.
The correct answer is A. Service level management. The purpose of service level management is to ensure that the services delivered to customers are aligned with their needs and expectations. This is achieved by defining, agreeing on, monitoring, and reporting on service levels and targets. Service level management helps to ensure that the organization understands the needs of its customers, and that it is able to meet those needs through the delivery of high-quality services. It also helps to identify areas for improvement and to ensure that the organization is able to adapt to changing customer needs and expectations.
Answer is 100% A
A is the right answer
I agree, answer is A
Correct answer is A
A is correct SLM usually in service provider org ensures that services are delivered accordingly to customers. Meanwhile, SRM handles services from users in service consumption org.
How the website does not fix this mistake?
This is a common theme on this site if you haven't noticed. Hence the need for this discussion panel.
should be A
From the Axelos book 5.2.15.1, "The activities of engaging and listening provide a great opportunity to build improved relationships and to focus on what actually needs to be delivered". D is correct.
It's A. From Axelos book 5.2.15.1, "The activities of engaging and listening provide a great opportunity to build improved relationships and to focus on what actually needs to be delivered". A is correct; my previous entry saying D was a typo.
A is the right one
A is the correct answer
A. Service level management Service level management (SLM) is a practice in IT service management (ITSM) that helps ensure that the services delivered to customers are aligned with their needs. SLM is responsible for defining, negotiating, monitoring, measuring, and reporting on service level agreements (SLAs) to ensure that the IT services meet agreed-upon service levels and performance targets. This practice helps in understanding and meeting customer requirements and expectations, making it a critical component of delivering services that align with customer needs.
A. fix the answers.