What is the definition of 'service management'?
What is the definition of 'service management'?
Service management is defined as a set of specialized organizational capabilities for enabling value for customers in the form of services. This definition encompasses the holistic processes, skills, and activities a service provider undertakes to deliver and manage services that meet the needs and expectations of customers, ensuring value creation and efficient service delivery.
Answer D: 2 Key concepts of service management Definition: Service management A set of specialized organizational capabilities for enabling value for customers in the form of services.
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