Which practice identifies changes of state related to infrastructure, services, and business processes?
Which practice identifies changes of state related to infrastructure, services, and business processes?
Service configuration management involves managing information about the configuration of infrastructure and services, and how they interact. It identifies changes in the state of these configurations, ensuring accuracy and control over the state of service assets and configuration items. This helps in understanding and managing the configuration of infrastructure, services, and business processes effectively.
5.2.7 The purpose of the monitoring and event management practice is to systematically observe services and service components, and record and report selected changes of state identified as events. This practice identifies and prioritizes infrastructure, services, business processes, and information security events, and establishes the appropriate response to those events, including responding to conditions that could lead to potential faults or incidents.