What is a cause, or potential cause, of one or more incidents?
What is a cause, or potential cause, of one or more incidents?
A problem is defined as a cause, or potential cause, of one or more incidents. In IT service management, incidents are unplanned interruptions or reductions in the quality of services, and problems are the underlying issues that result in these incidents.
In ITIL, an incident is an unplanned interruption to an IT service or a reduction in the quality of an IT service. A problem is a cause or potential cause of one or more incidents.
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A problem is a cause, or potential cause, of one or more prior, current, or future incidents