What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?
What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?
A Service Desk Agent role would be most suitable for a new graduate with great levels of empathy and understanding of business issues. This role requires strong interpersonal skills, the ability to communicate effectively with users, and a deep understanding of the business context in which they are working to provide appropriate support and solutions.
Service desk staff require training and competency in both technical and business skills, especially customer service skills such as empathy, incident analysis and prioritization, effective communication, and emotional intelligence.