Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.
The purpose of service configuration management is to ensure the availability of accurate and reliable information about the configuration of services and the configuration items (CIs) that support them. This information is necessary to understand how services are configured and the relationships between the CIs, making 'services' the correct word to complete the sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.
D is correct
5.2.11 The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.