Which is provided by the 'engage' value chain activity?
Which is provided by the 'engage' value chain activity?
The 'engage' value chain activity is responsible for ensuring that stakeholder needs are understood by the organization. This activity involves actively communicating with and involving stakeholders in order to gather their inputs, requirements, expectations, and feedback. By understanding these needs, the organization can ensure that its services and products align with what stakeholders expect and require, ultimately leading to better service delivery and satisfaction.
A. Ensuring that stakeholder expectations for quality are met = Design and Transition B. Ensuring that stakeholder needs are understood by the organization = Engage C. Ensuring that service components are available when needed = Obtain/Build D. Ensuring that services are operated to meet agreed specifications = Deliver and Support
B is correct.
Yes i agree with option B
The correct answer is: B. Ensuring that stakeholder needs are understood by the organization. Explanation: The 'engage' value chain activity is responsible for engaging with stakeholders to understand their needs, expectations, and requirements. It involves actively communicating and collaborating with stakeholders to gain insights into their specific needs and desired outcomes. By engaging with stakeholders effectively, the organization can ensure that its services are designed and delivered in a way that meets the expectations and requirements of its customers and other relevant stakeholders. This activity is essential for aligning the organization's services with the needs of its stakeholders, thereby increasing the likelihood of delivering valuable and customer-centric services.