An SLA is a service level agreement. Which describes the 'watermelon SLA' effect?
An SLA is a service level agreement. Which describes the 'watermelon SLA' effect?
The 'watermelon SLA' effect describes a situation where the metrics in a service level agreement (SLA) are focused on internal measures that indicate everything is going well (green on the outside), while the customer experiences issues and dissatisfaction (red on the inside). This creates a misleading impression of service quality.
The watermelon SLA effect means that metrics look green in the outside, but in fact are red in the inside. It happens when a service provider misses out business functionalities and outcomes that are important for the customer
B is correct.