ITILFND V4 Exam QuestionsBrowse all questions from this exam

ITILFND V4 Exam - Question 218


What should remain constant within an organization, even when the organizations objectives change?

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Correct Answer: B

Guiding principles should remain constant within an organization even when the organization's objectives change. Guiding principles are core values and standards that provide fundamental and enduring guidelines for behavior and decision-making within the organization, regardless of changes in goals, strategies, or external conditions. They serve as a foundation that ensures consistency and stability, helping to navigate through changes effectively.

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natxuOption: B
Jun 25, 2023

ITIL - 4.3 Aguiding principle is a recommendation that guides an organization in all circumstances, *regardless of changes in its goals, strategies, type of work, or management structure*. A guiding principle is universal and *enduring*.