What is used as a tool to help define and measure performance?
What is used as a tool to help define and measure performance?
A service level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service, including performance metrics, responsibilities, and agreed-upon service levels. SLAs are crucial for setting expectations, measuring performance, and ensuring that the provided services meet the agreed-upon standards. Therefore, it is used as a tool to help define and measure performance.
D. A service level agreement A Service Level Agreement (SLA) is used as a tool to help define and measure performance. An SLA is a formal agreement between a service provider and a customer that outlines the expected level of service, including performance metrics, responsibilities, and agreed-upon service levels. It serves as a crucial document to set expectations, measure performance, and ensure that the services provided meet the agreed-upon standards.
SLA is obvious