Which statement about outcomes is CORRECT?
Which statement about outcomes is CORRECT?
An outcome depends on at least one output to deliver a result. This is because outcomes in the context of services are the results achieved by stakeholders through specific outputs provided by the service. Outputs are tangible or intangible deliverables, and outcomes are the benefits or results gained from those outputs. This concept is often emphasized in service management frameworks like ITIL, where outputs contribute to the realization of outcomes for stakeholders.
Correct is C. From official ITIL guide: "an organization produces outputs that help its consumers to achieve certain outcomes"
Axelos definition 2.5.1 Outcome A result for a stakeholder enabled by one or more outputs.