Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 204

Which statement about outcomes is CORRECT?

    Correct Answer: C

    An outcome depends on at least one output to deliver a result. This is because outcomes in the context of services are the results achieved by stakeholders through specific outputs provided by the service. Outputs are tangible or intangible deliverables, and outcomes are the benefits or results gained from those outputs. This concept is often emphasized in service management frameworks like ITIL, where outputs contribute to the realization of outcomes for stakeholders.

Discussion
ikothariOption: C

Axelos definition 2.5.1 Outcome A result for a stakeholder enabled by one or more outputs.

gpfsOption: C

Correct is C. From official ITIL guide: "an organization produces outputs that help its consumers to achieve certain outcomes"