Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].
The purpose of problem management is to reduce the likelihood and impact of incidents by identifying the actual and potential causes of incidents, and managing workarounds and known errors. Known errors are previously identified issues with documented root causes and workarounds or solutions. Managing these known errors helps to prevent the recurrence of incidents related to these problems.
https://www.bmc.com/blogs/itil-problem-management/
One of the key outputs of problem management is the identification and management of known errors, which are previously identified problems with a documented root cause and a workaround or a solution.
Absolute D