How should a process design allow for exceptional situations?
How should a process design allow for exceptional situations?
In process design, it's important to create rules to handle exceptions generally. This ensures that the process remains flexible and can adapt to various unforeseen circumstances without becoming overly complicated. Attempting to remove or create separate processes for every possible exception would lead to an impractical and overly complex design. Including all exception steps in the main process would also clutter the process and make it difficult to follow.
4.3.6 Trying to provide a solution for every exception will often lead to over-complication. When creating a process or a service, designers need to think about exceptions, but they cannot cover them all. Instead, rules should be designed that can be used to handle exceptions generally.
ITIL 3?