Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 101

Which two practices use workarounds?

    Correct Answer: C

    Workarounds are typically associated with problem management and incident management. Problem management involves identifying and resolving the root cause of incidents, and in the process, workarounds may be used to temporarily mitigate the impacts of incidents. Incident management focuses on restoring normal service operations as quickly as possible, often using workarounds to address issues while more permanent fixes are identified.

Discussion
certgreedOption: C

correct answer is C

makowskim3Option: C

C is correct.

bigpete975Option: C

C is correct.