What is required by all service desk staff?
What is required by all service desk staff?
Service desk staff must possess excellent customer service skills, which include emotional intelligence. Emotional intelligence enables them to manage interpersonal relationships judiciously and empathetically, leading to better interactions with customers who might be frustrated or upset. This is crucial for providing effective support and maintaining a positive customer experience.
C is correct.
c is correct
C Under 5.2.14, In particular, they need to demonstrate excellent customer service skills such as empathy, incident analysis and prioritization, effective communication, and emotional intelligence
C is correct