Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
Service request management is the practice that focuses on handling pre-defined, user-initiated demands for services. It provides a standardized and efficient process for users to request access to services, information, or specific actions, ensuring that these requests are properly recorded, assessed, and fulfilled according to established procedures. This allows users to initiate and request services in an effective and user-friendly manner, without the need for going through complex change processes.
service request management practice The practice of supporting the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
A is correct.
The correct answer is: A. Service request management. Explanation: The purpose of the 'service request management' practice is to handle pre-defined, user-initiated demands for services. It provides a standardized and efficient process for users to request access to services, information, or specific actions. The practice ensures that these requests are properly recorded, assessed, authorized, and fulfilled according to established procedures and controls. In other words, service request management focuses on managing and fulfilling specific user requests for services, often in a structured and repeatable manner. It allows users to initiate and request various types of services without going through the formal change process, making it easier and quicker to access the services they need.