Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?
Incident management improves customer and user satisfaction by reducing the negative impact of service interruptions. Its primary objective is to restore normal service operation as quickly as possible, thereby minimizing the adverse effects of service interruptions on business operations.
C - It's correct. Also amazing!
Incident management ensure to quickly restore services
C is correct.
C. Incident management
Under 5.2.5 in CBK, key message - The purpose of the incident management practice is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible.