Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
The service desk practice facilitates operational communication between the service provider organization and users in the service consumer organization. The service desk acts as the primary point of contact for users when it comes to reporting issues, making service requests, and getting assistance. This makes it the most relevant practice for ensuring effective operational communication.
It's between Service providers and users in the Service Consumer organization. Keyword is 'User'. Hence, Service Desk is the correct option.
C is correct.
Ref. 5.2.14 The service desk is the main channel for tactical and operational engagement with users.