Which is an activity of the 'problem management' practice?
Which is an activity of the 'problem management' practice?
Prioritization of problems based on the risk that they pose is an activity of the 'problem management' practice. Problem management involves identifying, analyzing, and prioritizing problems to prevent incidents from occurring or recurring. It focuses on managing the life cycle of all problems, prioritizing them based on their impact and risk, and diagnosing their root causes to find permanent solutions.
A. Restoration of normal service operation as quickly as possible - incident Management B. Prioritization of problems based on the risk that they pose - Problem Management C. Authorization of changes to resolve the cause of problems - Change Enablement
D. - SLA
5.2.8 Problem management Problems are prioritized for analysis based on the risk that they pose, and are managed as risks based on their potential impact and probability. It is not essential to analyse every problem; it can be more valuable to make significant progress on the highest-priority problems than to investigate every minor problem that the organization is aware of.
C. Authorization of changes to resolve the cause of problems This activity is a part of both 'problem management' and 'change enablement' within the broader context of ITIL. 'Problem management' focuses on identifying and resolving the root causes, and 'change enablement' ensures that the necessary changes are authorized, planned, and implemented effectively.