Which two practices interact the MOST with the service desk practice?
Which two practices interact the MOST with the service desk practice?
The service desk practice focuses on capturing demand for incident resolution and service requests. Incident management handles incidents to restore normal service operation, while service request management deals with various user requests. These two practices are fundamentally connected to the responsibilities of the service desk, making them the most interactive with the service desk practice.
A Service desk practice – the practice of capturing demand for incident resolution and service requests
@Maryjn3 you are absolutely correct.
A is correct