Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 276

When using the 'continual improvement model', which information should be produced by an organization in order to understand where the organization is now?

    Correct Answer: C

    To understand where the organization is now, the organization needs to produce assessment results. These results provide a baseline that indicates the current state of the organization, which is essential for planning and measuring future improvements in the continual improvement model.

Discussion
TaniaAOption: C

Where are we now? <--> Perform baseline assessments

perrilosOption: C

1. What is the vision -> Business mission, vision goals and objectives 2. Where are we now -> Perform baseline assessments (knowing the start point) 3. where do we want to be -> Define measurable targets (knowing end point) 4. How do we get there -> Define the improvement plan 5. take action -> execute improvement plan 6. Did we get there -> evaluate metrics and KPIs -> How do we keep the moment going

SudarajOption: C

the correct answer is C. Assessment results. The other options are not relevant for this step of the model. Business objectives are part of the vision (step 1), improvement plans are part of how do we get there (step 4), and measurable targets are part of where do we want to be (step 3).