Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?
Incident management is a practice designed to minimize the impact on normal service operation by managing resources to quickly restore services in response to unplanned reductions in service quality. This process focuses on addressing incidents, which are interruptions or reductions in service quality, to ensure that normal operations resume as swiftly as possible, thereby mitigating any adverse effects.
The purpose of the incident management practice is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. An incident is an unplanned interruption to a service, or reduction in the quality of service.