Which is a way of applying the guiding principle 'focus on value'?
Which is a way of applying the guiding principle 'focus on value'?
Focusing on value involves understanding how service consumers use services. By knowing how the end-user engages with and benefits from the service, organizations can align their activities more closely with user needs and expectations, thereby maximizing the value delivered.
ITIL 4 Manuscript: 4.3.1.4 Know how service consumers use each service
To apply this principle successfully, consider this advice: • Know how service consumers use each service. • Encourage a focus on value among all staff. • Focus on value during normal operational activity as well as during improvement initiatives. • Include a focus on value in every step of any improvement initiative.