Which is a way of applying the guiding principle 'focus on value'?
Which is a way of applying the guiding principle 'focus on value'?
Focusing on value involves understanding how service consumers use services. By knowing how the end-user engages with and benefits from the service, organizations can align their activities more closely with user needs and expectations, thereby maximizing the value delivered.
To apply this principle successfully, consider this advice: • Know how service consumers use each service. • Encourage a focus on value among all staff. • Focus on value during normal operational activity as well as during improvement initiatives. • Include a focus on value in every step of any improvement initiative.
ITIL 4 Manuscript: 4.3.1.4 Know how service consumers use each service