Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 316

What is the CORRECT order for the three phases of problem management?

    Correct Answer: B

    The correct order for the three phases of problem management is: Problem identification, Problem control, Error control. Problem identification is the first phase where the problem is recognized or detected. The second phase, Problem control, involves managing and analyzing the problem to determine its root cause. The final phase, Error control, focuses on resolving the problem and ensuring that it does not reoccur. Therefore, the sequence B accurately represents these phases in the correct order.

Discussion
DarsenatorOption: B

I use the acronym PPE to recall the correct order. Although PPE = Personal Protective Equipment (in context of Safety) I applied it for this instance (hope this helps) Problem identification Problem control Error control

NebraskaOption: B

B is correct