Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 128

Which guiding principle says that services and processes should NOT provide a solution for every exception?

    Correct Answer: A

    The guiding principle that advises against providing a solution for every exception is 'Keep it simple and practical.' This principle emphasizes avoiding over-complication by not trying to account for every possible exception, which can lead to excessive complexity. Instead, it suggests implementing general rules to handle exceptions more effectively and maintaining simplicity and practicality in services and processes.

Discussion
MarcusWG86Option: A

4.3.6 Keep it simple and practical Trying to provide a solution for every exception will often lead to over-complication. When creating a process or a service, designers need to think about exceptions, but they cannot cover them all. Instead, rules should be designed that can be used to handle exceptions generally.

rulezztimOption: A

Trying to provide a solution for every exception will often lead to over-complication. When creating a process or a service, designers need to think about exceptions, but they cannot cover them all. Instead, rules should be designed that can be used to handle exceptions generally.

BethSeaOption: A

100% A Though I did choose Think and Work Holistically, it makes more sense for it to be Keep it Simple and keep it practical