A. To systematically observe services and service components --> Monitoring & Event Management B. To protect the information needed by the organization to conduct its business --> Information Security Management C. To be the entry point and single point of contact for the service provider with all of its users --> Service Desk D. To identify, analyze, monitor, and continually improve links with stakeholders --> Relationship Management

""The purpose of the relationship management practice is to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels. ANSWER--> It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders. After deciding to sign up here and then study to take the ITIL cert, I didnt even realize that I have been neck deep in this for the past 10-15 years now. I think a lot of us who work in IT and deal with Incidents, Requests, Changes and Change Control, CIs, Asset Management, Problem RCA and more, don't realize we are already living ITIL day to day. Funny that Funny that

This is all about Stakeholder Management and therefore the relationship with stakeholders. Answer D!

D is correct.