ITILFND V4 Exam QuestionsBrowse all questions from this exam

ITILFND V4 Exam - Question 252


Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

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Correct Answer: A

Service desk is most likely to make use of artificial intelligence, robotic process automation, and chatbots. These technologies are typically used to automate support functions, provide instant responses to user queries, and manage routine tasks. This enables the service desk to improve efficiency, offer 24/7 support, and enhance user experience.

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meg002Option: A
Sep 29, 2022

A is correct.

Yashodhar
Feb 28, 2024

Would you or any one please comment on q 253 too.

kaixin
Mar 10, 2024

“With increased automation, AI, robotic process automation (RPA), and chatbots, service desks are moving to provide more self-service logging and resolution directly via online portals and mobile applications.” Ref 5.2.14