Which statement about the purpose of the Monitoring and event management practice is TRUE?
Which statement about the purpose of the Monitoring and event management practice is TRUE?
The purpose of the Monitoring and Event Management practice is to systematically observe services and service components, and to record and report selected changes of state identified as events. This practice ensures that services are operating effectively and efficiently by detecting, analyzing, and determining the significance of events.
C. Systematically observe services and service components, and record and report selected changes of state identified as events This statement accurately represents the purpose of the Monitoring and Event Management practice in ITIL v4. Monitoring and Event Management involves the continual observation of services and service components to detect, analyze, and determine the significance of changes in state (events), ensuring that the services operate effectively and efficiently.
C is the correct answer A - Incident management B - Service request management C - Monitoring and event management D - Change management