What actions does a service desk take for all issues, queries and requests that are reported to them?
What actions does a service desk take for all issues, queries and requests that are reported to them?
A service desk addresses all issues, queries, and requests reported to them by acknowledging the receipt of these reports, classifying them to determine their nature and priority, and taking ownership to ensure they are resolved appropriately. This process ensures that issues are managed systematically and efficiently, providing a clear path for resolution.
Should be D
Answer is D Service Desk provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
Should be D straightaway
Page 100 says "Have them acknowledged, classified, owned, and actioned.
5.2.14 / pg. 149 Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned. How this practice is managed and delivered may vary from a physical team of people on shift work to a distributed mix of people connected virtually, or automated technology and bots. The function and value remain the same, regardless of the model.
What book is this from? I am new here. Also, do all of these sites give a bunch of wrong answers? I've got a test exam with 418 questions in it and I keep finding wrong answers!
The answer should be D.
Come on admins fix the answer.
D should be correct answer. Ack, classify and Own(so it can be closed).
Should be D
hey, its option D
answer d
Someone knows why is C? I am trying to understand why. Trying to understand I have broken into pieces below: Initiate = Maybe because is the first contact. Approve = Approve the support entry. fulfill = Because attended the demand Someone can help with explanation? Because in my opinion, D makes more sense.
D is right 100%
Agree with D
I initially thought D but the question revolves around requests and Service requests are usually formalized using standard procedures for initiation, approval and fulfilment therefore C is correct.
Acknowledge, classify, own
D. Acknowledge, classify, own The service desk acknowledges the receipt of issues, queries, and requests, classifies them to understand the nature and urgency, and takes ownership to ensure they are addressed appropriately.